Technical

SUPPORT

We will not leave you high and dry. We provide continued support to our clients.

Inclusive of the price for design and development of our sites is the following support:

WordPress training

We provide one training session in how to use WordPress. This provides full tuition on all of the features specific to the new site. This training session is open for two people at the same time. Additional sessions are also available at a cost of $125.00 per hour + GST

Telephone support

As part of your ongoing hosting plan we offer telephone support during business hours. Just give us a call if you need help adding or updating content or notice something amiss with your site.

Website security and maintenance

Like all technology, WordPress is always improving. This means that new versions and security updates happen regularly. Your site will have these updates applied as soon as they happen making your site always up-to-date and secure.

Occasionally, add on functionality or plug-ins to a site may stop working when the updates are applied. Plug-ins are developed by third parties to add additional functionality to the WordPress CMS. If this happens we work on a ‘break / fix’ basis. This is charges at our hourly rate of $125.00 + GST. If this happens in the first 6 months of the final invoice for the site, the fix is done free of charge.

don’t put off

YOUR NEW SITE ANY LONGER

Contact us to discuss your needs
or try our website calculator!